Frequently Asked Questions.
Starting therapy can feel intimidating, especially if it’s your first time. Our friendly team is here to answer your questions and provide any support you need. Don’t hesitate to reach out, we’re happy to help.
What is children counselling?
Children counselling is a professional service that helps children and young individuals navigate emotional, behavioural, social, and developmental challenges in a safe and supportive environment.
Who provides the counselling?
Our services are provided by a panel of experienced and qualified counsellors who specialise in supporting children with various needs. We match your child with the counsellor best suited to their situation.
How long are counselling sessions?
Sessions typically last 1 hour, depending on the child’s age and needs. Your counsellor will discuss the recommended session length with you.
How do I know if my child needs counselling?
If your child is experiencing prolonged distress, changes in behaviour, difficulty coping with daily life, or challenges at school or home, counselling may be helpful. You can contact us to discuss your concerns.
How do I get started?
Simply reach out to us with your child’s specific needs. We will provide the profiles of suitable counsellors and help you schedule an initial consultation.
Are the sessions confidential?
Yes, all counselling sessions are confidential. Your child’s privacy and safety are our top priorities, and information is only shared with parents or guardians as appropriate for the child’s well-being.
Is counselling done in person or online?
We offer both in-person and online counselling options to suit your convenience and your child’s comfort level.
Who can use your services?
Our services are designed for individuals and families seeking convenient, reliable support for daily tasks.
How do I book a service?
Are your services available on weekends or public holidays?
Yes, most of our services can be arranged on weekends or public holidays with prior notice.
Do you provide emergency or same-day support?
Yes, depending on availability, we can accommodate urgent requests. Please contact us directly to check.
How are fees structured?
Fees depend on the type and duration of service. We provide transparent pricing before confirming any booking.
Can your team handle special requests or customized support?
Absolutely. We tailor our services to meet your specific needs and priorities.
How do you ensure the safety and confidentiality of clients?
We are trained in safety, privacy, and professional conduct. Personal information and sensitive matters are handled with strict confidentiality.
For transportation services, how can I ensure the driver is from you.
We will send you the driver’s name, contact number, vehicle type, and car plate number before the scheduled pickup. Our drivers will also identify themselves upon arrival to ensure a smooth and secure pickup experience.
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