Terms & Conditions
1. Scope of Services
Our firm provides counselling and concierge services as described on our website and related materials.The services offered through our platform are intended to assist clients in accessing counselling support and arranging certain personal or lifestyle related services.
Counselling and concierge services are delivered by independent third party service providers. Our firm’s role is to assist in coordinating, facilitating, or arranging access to such services on behalf of clients.
Our concierge services may include, but are not limited to, the following categories of assistance:
- Transportation Services
- Travel and Lounging Services
- Essential Item Procurement
- Healthcare Appointment Management
All services are provided on a best-effort basis and tailored to individual client needs and requests. The availability and scope of the services may depend on operational considerations and the availability of relevant service providers.
2. Appointments and Bookings
- Counselling sessions must be scheduled in advance through the booking channels provided on our website or through our authorised representatives.
- Concierge service requests will be confirmed subject to the availability of the requested services or relevant third party providers.
- Clients are responsible for providing accurate and complete information to facilitate services. Incomplete or inaccurate information may affect the coordination or delivery of services.
- We reserve the right to decline, reschedule, or adjust appointments or service requests where necessary due to operational, professional, or safety considerations.
2. Appointments and Bookings
- Counselling sessions must be scheduled in advance.
- Concierge service requests will be confirmed based on availability.
- Clients are responsible for providing accurate and complete information to facilitate services.
3. Fees and Payment
- Fees for services will be communicated prior to confirmation of the relevant service or appointment.
- Payment terms may vary depending on the service type and will be outlined in the relevant invoice, booking confirmation or separate agreement where applicable.
- Late or non-payment may result in suspension of services.
4. Confidentiality
- Personal and sensitive information shared with us will be handled in accordance with applicable data protection laws, including the Personal Data Protection Act 2012. Confidentiality is subject to legal obligations, including but not limited to mandatory reporting requirements.
5. Client Responsibilities
- Clients must provide truthful and complete information relevant to the services.
- For counselling, clients (and guardians where applicable) must cooperate with the practitioner for effective support.
- Clients using concierge services must ensure requests are lawful and do not involve activities that are illegal, harmful, or contrary to applicable regulations.
6. Limitation of Liability
- Our firm will make every effort to provide professional and reliable services.
- Counselling and concierge services are provided by independent service providers. Our firm does not control and is not responsible for the acts, omissions, quality, or performance of services delivered by such providers.
- To the fullest extent permitted by law, our firm shall not be liable for any direct, incidental, consequential, or special damages arising from the use of services arranged through our platform.
- Clients are responsible for ensuring that all information provided to use in connection with service requests or bookings is accurate and complete. We shall not be responsible for any delays, errors, or issues arising from inaccurate or incomplete information.
- For counselling services, outcomes may vary depending on individual circumstances; we do not guarantee specific results.
7. Termination and Cancellation
- Either the client or our firm may terminate services with reasonable notice.
- Where appointments or services are cancelled after confirmation or with insufficient notice, cancellation fees may apply depending on the nature of the service and the policies of the relevant service provider.
8. Amendments
- We reserve the right to update or modify these Terms and Conditions from time to time to reflect changes in our services, operational practices, or legal requirements.
- Any updated version will be published on our website and will take effect from the date of publication unless otherwise stated. We reserve the right to update these Terms and Conditions at any time. Clients will be informed of significant changes via our website or direct communication.
9. Governing Law
- These Terms and Conditions are governed by the laws of Singapore. Any disputes shall be subject to the jurisdiction of the Singapore courts.
Pillarz